Privacy policy.

Overview

Izzi's Gym LLC provides a public website and a mobile member app for store events, community features, shopping, loyalty rewards, and member activity. Some public event and shopping features work without linking a loyalty account.

Information we collect

Depending on the features you use, we may collect:

• A phone number you provide when linking an existing Club Master Ball loyalty account or creating a new one after explicit consent. Our app database keeps the last four digits with the linked membership record. The number is transmitted to our service and Square to locate or create the loyalty account. Creating a loyalty account does not opt you into marketing texts.
• A phone number you enter in the public Drops checker. Our service normalizes the number and compares a protected one-way lookup value with the published Drop list. The Drops checker does not send a text or add you to marketing messages.
• Random app-installation identifiers and security credentials used to protect your account, remember your device, prevent duplicate rewards, and maintain your settings.
• Loyalty identifiers, balance, and reward activity supplied by Square.
• Event activity such as saved events, RSVPs, reminders, check-ins, passport stamps, followed communities, polls, and trivia votes.
• App activity such as Daily Pulls, XP, missions, badges, streaks, screen interactions, product saves, product adds, and checkout-path events.
• Website activity such as pages viewed, approximate location, device and browser information, and actions such as requesting directions or calling the store. Google Analytics helps us measure this activity.
• Optional collector information you choose to provide, including a display name, bio, favorite games, trading and discovery settings, collection or trade-list entries, notes, watchlist items, and target prices.
• A Photo Contest image you choose from your library or take in the app, plus the display name, optional caption, consent record, and limited file metadata needed to receive, moderate, display, and protect the submission. Reports, blocks, staff moderation decisions, votes, and approved publishing details may also be retained.
• Notification information including an Expo push token, permission status, notification choices, app version, consent records, and time zone.
• Shopping and checkout information handled by Shopify when you choose to purchase physical merchandise, which may include your name, email address, phone number, shipping or billing address, payment information, and order information.

How we use information

We use information to:

• Link and operate your Club Master Ball membership and eligible loyalty activity.
• Check whether the phone number you enter has a selected or alternate offer in a published Drop.
• Provide app features, remember your settings, and synchronize private member activity.
• Show events, manage RSVPs and reminders, operate event check-ins, and support community features.
• Personalize Daily Pulls, missions, recommendations, communities, and collector tools.
• Operate weekly Photo Contests, award eligible loyalty points, hold submissions for staff review, show approved entries for voting, process reports and blocks, and share an approved entry on Izzi's websites or social channels when the member has accepted the stated reuse permission.
• Send store updates and event reminders according to your device permission and app choices.
• Present physical merchandise, prepare Shopify checkout, measure app feature use, prevent fraud or duplicate rewards, secure the service, troubleshoot problems, and improve the app.
• Measure website visits and understand which pages and store actions are most useful to visitors.

We do not sell personal information, show third-party advertising, or use app information to track you across apps and websites owned by other companies.

Service providers

We use service providers to operate the app, including:

• Square for customer and loyalty account services.
• Shopify for the product catalog and secure checkout for physical merchandise.
• Expo, Apple Push Notification service, and Google Firebase Cloud Messaging for push notifications.
• Railway and our database and media-storage providers for API hosting, storage, scheduled jobs, and service operations.
• Google Analytics for website traffic and interaction measurement. We disable Google signals and advertising personalization in our website setup.

These providers process information under their own terms and privacy policies and for the services they provide to us.

Notifications, photos, camera, and calendar

Push notifications require your device permission. You can separately control store messages and event reminders in the app and can disable notifications in your iOS or Android system settings.

Photo-library or camera access is requested only when you choose to select or take a Photo Contest entry. The selected image is uploaded only after you accept the content rules and reuse terms and tap the submission button.

Camera access may also be requested when you choose to scan an Izzi's event check-in QR code. QR scanning does not retain or upload the camera image.

Calendar access is requested only when you choose to add an event to your device calendar.

Data retention and security

We retain information only as long as reasonably necessary to provide the app, maintain business and security records, prevent abuse, resolve disputes, and meet legal obligations. Different records may have different retention periods. We use technical and organizational safeguards intended to protect information, but no system can guarantee absolute security.

Deleting an app account removes its private Photo Contest image objects and associated app records before deletion completes. A post already approved and published to an Izzi's website or social channel may exist separately from the private app account; contact us to request review and removal from those channels, subject to legal or platform requirements. Minimal loyalty reward-claim and deletion-security records may be retained to prevent duplicate rewards, fraud, or account recreation with an old credential.

Your choices

You may:

• Use public event and shopping features without linking a loyalty account.
• Disable notifications or particular notification categories.
• Disconnect the linked member account from a phone.
• Keep collector discovery and trading settings turned off.
• Request access, correction, or deletion of personal information, subject to legal and operational retention requirements.

Photo Contest content rules

Photo Contest entries must be safe for the Izzi's Gym community and suitable for public sharing. Do not submit content that is illegal, sexually explicit or exploitative, threatening, hateful, harassing, bullying, deceptive, spam, or that reveals another person's private information. Do not submit content that impersonates another person or infringes copyrights, trademarks, privacy rights, or other rights.

You must own the photo or have permission to submit it. By submitting, you grant Izzi's Gym permission to review, display, and—if approved—share the photo and its caption through Izzi's Gym websites and social channels. Izzi's Gym may reject, remove, or decline to share any entry. Repeated or serious violations may result in loss of Photo Contest access or other app privileges.

Members can report an approved entry and block its creator in the app. Reported content is hidden from that member immediately and sent to staff for review. For urgent safety concerns or a removal request, use the Izzi's Gym contact page.

Delete your app account

In the app, open More → App account → Delete App Account and confirm the deletion. This removes the Izzi's app profile and app activity for that installation, including private uploaded Photo Contest photos. If the Club Master Ball loyalty account was created inside the app, that loyalty account is also deleted. A pre-existing Square Club Master Ball account that you connected remains separate. Shopify transaction records required for completed purchases remain with Shopify and Izzi's Gym.

If you cannot use the app, submit a deletion request through our contact page. Include enough information for Izzi's Gym to verify the request, but do not send passwords, payment-card information, or one-time codes. Disconnecting a member account from a phone is not the same as deleting the app account.

Children

The app is intended for Izzi's Gym customers and community members. We do not knowingly collect personal information from a child in violation of applicable law. A parent or guardian who believes a child provided personal information should contact us.

Changes to this policy

We may update this policy as the app or our practices change. We will post the updated policy with a new effective date.

Contact us

For privacy questions or requests, contact Izzi's Gym LLC through our contact page or call (605) 888-4994.